Quality workmanship is one of the first things you should look for in a kitchen or bathroom remodeling contractor. To determine whether the professionals can actually deliver this, you can check out the customer reviews posted on their website. But in this era of fake news and disinformation, even online testimonials are taken with a grain of salt. Are you sure the contractor’s reviews are actually genuine? Here’s how you can tell.
Check the Date
How recent are these reviews? If they were posted concurrently over a short period of time, then you can safely assume that those reviews are fake. While you’re checking the dates, you should take the time to look into the poster. Have they written other reviews? If it seems like the person only created an account to leave a testimonial, or if their name keeps popping up multiple times in the reviews page, then the review is possibly fake.
Be Wary of Reviews With Over-the-Top Descriptions
Customers who are genuinely pleased with the design and build services they’ve received tend to leave enthusiastic reviews. But you may also come across testimonials that seem to be laying it on a bit thick. If most of the reviewers use over-enthusiastic language to describe their experience with a given contractor, that might be a red flag.
Watch Out for Reviews With Vague Details
A genuine review usually provides concrete details about what they like or don’t like about their remodeling experience. Be on the lookout for long-winded testimonials that never describe any specific details of their project as those are most likely fake.
Focus on Overly Negative Reviews, Too
Fake reviews are not always positive. Due to increased competition in home remodeling and construction, some contractors may start to use underhanded tactics to drive up business. This may include positing overly negative reviews on the competitor’s website.
5-Star Home Remodeling Services in Jefferson County
At Reliable Remodeling, we have always aimed for complete customer satisfaction through high-quality bathroom and kitchen remodeling services. This dedication is reflected in the starred reviews we’ve earned locally and in Google My Business. We take pride in serving homeowners in and around Pelham and Birmingham, AL. Get in touch with us by calling (205) 988-9194 or filling out this contact form.